Consulting, Workshops and Training
We offer a broad portfolio of consulting services to our higher education community that covers the areas of strategic planning, marketing research/satisfaction measurement, benchmarking practices, and staff training. We have the capabilities to set up workshops and training programs for your campus or region.
- SEM Strategy and Implementation
Sample project components: Establishment and implementation of an institution-wide plan to increase student success, achieve optimum enrollment, deliver exemplary service, optimize financial opportunities, and compete effectively with other institutions.
- Best Practice Analysis
- Admissions Processing
- Sample project components: Review and analysis of processes and procedures employed for admissions and how they could be improved, including the relationship of this office with other student and academic services.
- Sample project components: Analysis of the key registration and records processes, along with their key operational and performance characteristics, including identifying opportunities for cost/service/quality improvement in these processes. Activities could include technical support and quality control
- Sample project components: Audit of procedures in financial aid, including review of the complete dissemination of financial aid information to students so as to optimize opportunities for student and institution success, assure compliance with federal regulations, and increase efficiency in automated processing.
- Sample project components: Design and application of market research to understand the institution’s market niche; creation of an image that attracts students who best match institutional mission and capacity; assessment of the interaction among recruitment, academic programs, financial aid, registration, and other functions to assure they are coordinated to provide the most efficient, student-centered services.
- Sample project components: Assessment of the factors relevant to fulfilling institutional mission—which might include, for example, issues related to organization structure, process changes, staff qualifications and training, or information technology strategies.
- Sample project components: Help in identifying an institution’s direction; establishing how it will attain the goals it sets and determine when it has done so; and coordinating offices and functions institution-wide to develop and implement the strategic plan.
- Sample project components: Training in principles of good customer service, in regulations at the federal and other levels and how to fulfill them, and in specific processes established by the institution. Could include cross-training for optimal interaction and coordination of service functions among one another, as well as with academic programs and functions.
- Sample project components: According to institutional mission and market research, analyzing the best mix of tuition setting and aid for various students in order to optimize institutional revenue.
- Sample project components: Analysis of what types and levels of student aid, for which populations, will help shape the best class for the institution and provide the best opportunities for students according to need and merit.
- Sample project components: Defining what data is needed from whom, by whom, and when; coordinating the institution’s processes of gathering, defining, testing, and managing user requirements; and providing access to data when and where needed.
- Sample project components: The establishment of ongoing operational risk management and measurement, or provision of special services either to set in motion a plan for dealing with specific crises or employing extra staff to help in urgent situations.
Posted on May 25, 2007
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About Us
AACRAO Consulting is dedicated to providing results-oriented, best practice solutions that help colleges and universities achieve their strategic goals.
We apply unique approaches to the assessment, design, and implementation of state-of-the-art practices in strategic enrollment management, student services, staff development, and organizational effectiveness. [Continue reading...]
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