Let Our Consultants Expand Your Expertise

AACRAO Consulting brings together the leading talent in higher education and consulting fields. AACRAO Consultants draw from long and active careers in higher education. Their broad experience crosses the full range of institutions, departments and disciplines, including enrollment management, financial services, recruitment and retention, business practices, technology systems, admissions and records and strategic planning.


Dr. Tom Green – Associate Executive Director, Consulting and SEM

Tom Green is AACRAO’s Associate Executive Director, Consulting and SEM. During Tom Green’s 27-year career as an enrollment manager, he has led enrollment management efforts for six universities and collaborated with both public and private institutions to reach their goals.

Maureen Carver

The Executive Director of Student Records and Financial Services at Saint Joseph’s University, Maureen Carver has more than 25 years of experience working in leadership roles for higher education.

Samuel D. Conte

Sam Conte has 42 years of experience in a variety of operational areas in higher education, including over 24 years as University Registrar at the University of Pittsburgh.

Brent Gage

Brent A. Gage currently serves as the Associate Vice President for Enrollment Management at the University of Iowa.

Jody Gordon

Jody Gordon currently serves as the Vice President, Students and Enrolment Management, at the University of the Fraser Valley (UFV), Abbotsford, B.C., Canada.

Susan Gottheil

Susan Gottheil is Vice-Provost (Students) at the University of Manitoba, where she is involved in Strategic Enrolment Management planning and working with colleagues across the campus to enhance the student experience.

Stanley Henderson

As Vice Chancellor for enrollment management and student life at the University of Michigan-Dearborn, Stanley Henderson has established himself as a leader in developing new and innovative models for the recruitment and retention of students.

Betty Huff

Betty Huff has over 30 years of experience in enrollment management, including positions as Registrar, Director of Admissions, Director of Financial Aid, and Vice Provost executive level roles at both large and medium size public institutions.

Christine Kerlin

During Dr. Christine Kerlin’s accomplished career, she has established herself as a nationally recognized leader and expert in the field of enrollment management within the community college system.

Wendy Kilgore

Wendy Kilgore serves as the director of research and senior consultant for AACRAO with more than 19 years of experience as a higher education administrator, researcher and consultant in the US and Canada.

Reid Kisling

For more than a decade, Dr. Reid Kisling has worked in higher education administration, during which time has developed a unique expertise in the areas of registrar’s office functionality, organizational culture and change, organization structure, and effective uses of student information systems to drive enrollment services and growth.

Each AACRAO Consultant brings a proven track record as a strategic thinker, creative problem solver and effective change agent. While sharing best practices and knowledge gleaned from decades in higher education, our consultants work seamlessly with your staff. Beyond customizing solutions to your enrollment challenges and goals, AACRAO Consultants are actively involved in implementation, making sure your solution achieves the results you want.

Whatever your goals and challenges, we’ll identify the right AACRAO Consultant with experience and knowledge specific to your needs.


Alicia Moore

Alicia Moore is currently the Dean of Student and Enrollment Services for Central Oregon Community College. In this capacity, she has worked as part of the campus leadership team, leading the institution through an 82% growth in enrollment in a four-year time span.

Michele Sandlin

Michele Sandlin is an AACRAO Managing Consultant. She previously served as the Director of Admissions and the Campus Visitors Center at Oregon State University for 15 years, during which university enrollment grew by over 67%, while achieving additional goals for diversity and academic preparedness of incoming students.

William Sedlacek

William Sedlacek is a Professor Emeritus of Education at the University of Maryland, College Park. He specializes in alternative admissions measures that are more fair for women, people of color and international students. These measures are also particularly useful in teaching, advising, and student development programs.

Howard Shanken

Howard Shanken has been in education for more than 30 years as an administrator and faculty member. In July 2010 he retired from Grand Rapids Community College where he served as registrar, providing oversight of numerous student record processes and academic policies for more than 30,000 students.

Wayne Sigler

Dr. Wayne Sigler is a nationally respected enrollment management practitioner, consultant, author and speaker with particular expertise in enrollment management, transformational leadership and management, marketing, recruitment, performance management, student services and customer service.

Clayton Smith

Clayton Smith is Associate Professor in the Faculty of Education at the University of Windsor. Over the course of his career, Dr. Smith has amassed significant knowledge and expertise in the areas of enrollment management, internationalization of higher education, student affairs, and academic governance.

Jeffrey von Munkwitz-Smith

Dr. Jeffrey von Munkwitz-Smith has over 40 years of higher education experience in University Registrar functions, enrollment management, and as a faculty member. He is a past president of AACRAO and the current Editor-in-chief of AACRAO’s College and University journal.

Janet Ward

Throughout her career Janet Ward has lead efforts to support institutional and enrollment management goal development and attainment through institutional research efforts coupled with effective data management, analysis and reporting.

Founding Director, Dr. Bob Bontrager (2007 – 2014)

Bob Bontrager served as the Senior Director of AACRAO Consulting and SEM Initiatives, which he was instrumental in establishing and building since its inception in 2007. AACRAO Consulting began as a response to AACRAO members’ requests for assistance, and since its founding, it has successfully served over 300 colleges and universities in the U.S. and abroad, due largely to Dr. Bontrager’s leadership and guidance.