White Papers & Documents

Business Process Improvement Review

Embracing change can be challenging for many institutions. Learn how to facilitate change within your culture to improve business processes and performance. 

Building Student-Centric Processes – A Guide to Business Process Analysis and Reengineering

Learn how to provide efficient and effective student-centric services.

Evaluating Staff Workload: The Need for a Standardized Tool for Institutional Planning

Learn how to determine whether your institution has the proper workload for its staff.

Organizational Transformation to Meet and Exceed Service Expectations: The Role of One-Stop Centers in Higher Education

Learn how to address the issues of personnel, technology and information in an enrollment management organization.

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